FAQs

Have questions about Organically Epic before you purchase? Take a look at our FAQ’s below.  If you need another question answered or help in anyway please contact sales@organicallyepic or DM us on Instagram @organicallyepic

We designed them in the UK and they are manufactured with love in China.  Our bamboo is FSC Certified and does not harm any animals habitat.

Sadly, some products sold in China are still tested on animals. We actively monitor our supply chain to ensure we never have anything made in China that had any negative impact on animal welfare. 

We accept, MasterCard, Visa & Visa Debit as well as PayPal.  All via our website.  If you would prefer to pay directly into our business account, please email sales@organicallyepic.uk

This is something we thought long and hard about when we first set our business up. We buy our products predominantly from China – at the moment.  This is where the abundance of sustainable materials are. However, this comes at a cost with regard to shipment.  We buy in bulk and we try to ship via sea when we can.

We don’t currently have samples of our products.  If you have any queries or questions we are always here to help.  You can also sign up to our newsletter where you will be 10% off your first order.

UK orders will can take 3-5 working days for delivery but if you order before 1pm you should receive your order within 2 working days.

European orders will take up to 7 working days and the rest of the world up to 12 working days.

All UK orders are sent via Royal Mail and anything going out of the UK is sent tracked via Parcel Force or Royal Mail.

Please note you are responsible for any customs payments for deliveries outside of the EU.

If you have not received your order in this time, please let us know straight away on sales@organicallyepic.uk and we will investigate for you.

We ship and box orders mostly in paper padded envelopes and jiffy FSC Certified larger envelopes that are recyclable and compostable.  Larger orders are shipping in cardboard boxes that are recyclable and compostable.  We either use brown paper or cardboard and biodegradable nugget things (you know the white things that look like fat slugs?) as void fill.  We also use paper tape as well so our shipments are totally plastic free.

We keep our packaging minimal, however, we also make sure that our products are not going to be damaged easily in transit.

We work on a reduce, reuse, recycle principle so it isn’t unusual for us to use packaging that Jayne or the team have brought in from home.  There’s no point in wasting something if it’s still good to use. 

We endeavor to answer your emails within 48 hours – our customers are very important to us.