Have questions about Organically Epic.... our products or ethically minded business? We'd love to help. Here are answers to some FAQs. Can find what you're looking for, let us know and we'll be happy to help.

Are your toothbrushes biodegradable

The handle is biodegradable and compostable, however, the bristles are made of nylon so they will need to be removed for recycling.  See below ‘how do I dispose of my toothbrush’.

Why are your bristles not biodegradable

Through our extensive research prior to working with our manufacturer, there were a lot of unfounded claims floating around about bamboo toothbrush bristles.  Nylon 6  and Nylon 4 have been spoken about as being biodegradable, however, they are not.  It would seem that these nylons are actually just standard nylon.   

There are so called plant based bristles out there as well but after having trialled them we found that they lasted as little as two weeks and were very expensive.  They were not always biodegradable either.  There are also bristles that claim to be a certain percentage of vegetable oil but again, we’ve found this claim to be rather sketchy. 

So, due to the unfounded nature of these claims, with truth and efficacy being part of our values and ethos, we found that nylon bristles would be the best option for us until other, more sustainable, scientific discoveries were made.  

Why are your bristles infused with charcoal?

Charcoal has a slight abrasive quality and has been used for centuries by our ancestors as a tooth cleaner and good for your overall oral health. The abrasiveness of charcoal helps lift stains, brighten teeth whilst also deodorising and providing antibacterial qualities for your oral health.  The charcoal attracts bacteria so when you are brushing the brush

The bristles are infused with activated charcoal and accounts for around 2 to 5% of the material.  This may not seem like much but any more and it would be too much for your teeth.

Please see our charcoal blog to gain more information on how charcoal works.

What are your children's toothbrush bristles made of?

They are, much like our adults toothbrushes, infused.  But this time the nylon is infused with bamboo.  Bamboo has very similar qualities to charcoal but it is not abrasive.  Children's teeth do not need whitening.  What they do need bamboo provides, antibacterial, antimicrobial and anti inflammatory.  Our toothbrush helps lift stains and plaque from children's teeth.  Softly and naturally.

Where are your products made?

We designed them in the UK and they are manufactured with love in China.  They are made of mature bamboo, grown in sustainable, renewable forests that is strong enough to be harvested.  Our bamboo is also 'Panda Friendly' because it is mature bamboo that is harvested, the pandas are not harmed nor do they have their food source taken away.  They only eat the bamboo saplings.

But isn't China bad? don't they test on animals?

Yes, unfortunately all products such as cosmetics and skincare that are sold in China are tested on Animals.  Toothbrushes, floss, tongue cleaners and straws are not tested on animals.  We would never have anything made in China that had any negative impact on Animal or Human welfare. 

How do I dispose of my toothbrush?

The bamboo handle can be composted, put back into the earth for decomposing, used in the garden as a dibber, put it in the ground and use it stand up a sappling, use them in a children's art project, as children’s paint brushes or keep your toothbrushes to use in your cleaning basket (I used my old brushes to clean taps and the smaller, harder to reach places in the bathroom and kitchen)

The bristles will need to be taken off.  Either snap the head off, shave the bristles off or pull them out with pliers.  You can then put them in the recycling.

The packaging can be composted or put in your cardboard recycling.

How do you accept payment?

We accept, MasterCard, Visa & Visa Debit as well as PayPal.  All via our website.  If you would prefer to pay directly into our business account, please email sales@organicallyepic.uk

You import goods from other countries, what about your carbon footprint?

You know, this is something we thought long and hard about when we first set our business up. 

We buy our products predominantly, at the moment, from China.  This is where the abundance of materials are and where we can really make the product cost effective for you.  However, this comes at a cost with regard to shipment.  We buy in bulk and we try to ship via sea when we can.  I say try, because this is something we are just working out. 

We are always looking at better options, and when there is one, we will be bringing it to you.

What is your returns policy?

Click here to read our returns policy.

How long will it take to receive my order?

UK orders will can take up to 5 days for delivery but if you order before 1pm you should receive your order the next day.

Other European orders will take up to 7 days and the rest of the world up to 10 days.

All UK orders are sent via 1st Class Royal Mail and anything going out of the UK is sent tracked via Parcel Force.

If you have not received your order in this time, please let us know straight away via email and we will investigate for you.

Why does it cost so much to send to my address and/or country?

Unfortunately European and Global shipping from the UK is quite high. We track all of our shipments that are sent out of the UK.  If your Country has a high rate of shipping, I'm afraid this cannot be helped.  

We only use Royal Mail or Parcel Force as these are the best and we can track our packages easily with them.

What packaging do you use?

We ship and box everything in cardboard, recyclable and compostable boxes.  We either use paper or cardboard and biodegradable nugget things (you know the white things that look like fat slugs?) as void fill.  We also use paper tape as well so our shipments are totally plastic free.

We work on a reduce, reuse, recycle principle so it isn't unusual for us to use packaging that Jayne or the team have brought in from home.  There's no point in wasting something if it's still good to use. 

What packaging do you use?

We endeavor to answer your emails within 48 hours.  However, if we have not, please do not worry, we will get back to you asap - our customers are very important to us.